What Does A Help Desk Engineer Do: Duties And Responsibilities

It estimates roughly 66,500 computer support specialist jobs will be available yearly on average through the next decade [2]. Computer support specialists are in-demand positions as organizations seek IT professionals to provide support to employees and customers. If you’re interested in providing IT support for a company’s customers and employees, being a technical support engineer may be a fitting role.

You are a traffic cop, keeping things moving and fixing small things where you can. Levels four and five tend to be management levels, and level six will be the head of a department. These levels vary according to the size and function of a company, but having levels means it’s possible to advance in your career and move to other companies, with a clear distinction of the level you’re working at. help desk engineer For experience, completing an internship, as part of a degree, or an entry-level IT role in the field can help you build important knowledge that employers value. Other common majors for a help desk engineer include computer information systems and information technology. He explains that these abilities will provide great value to you and your organization throughout the entirety of your career.

Find jobs that match your education level

Information engineers typically earn higher educational levels compared to help desk engineers. Specifically, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree. 51.1% of help desk engineers graduate with a bachelor’s degree, and 6.3% of people in this position earn a master’s degree. While most help desk engineers have a college degree, it’s possible to be successful as a help desk engineer with only a high school degree.

Help desk engineers and desk support technicians both require similar skills like “troubleshoot,” “help-desk support,” and “technical support” to carry out their responsibilities. Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults.

Take the first step toward a successful IT career

In fact, “climbing the ladder” could frustrate you and create unnecessary anxiety. If you love help desk and doing that job makes you happy, then do it and be the best at it. If you love design and architecture, then be happy doing it and don’t sweat trying to advance. The old idea that working hard https://remotemode.net/ and going above and beyond at work makes you successful is dead wrong. Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies… Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate…

how to become a help desk engineer

Matsa said they are seeing evidence that more users are now exposed to news in general. “People are making very conscious choices in the social media they turn to, many times based on their identity,” said Katerina Eva Matsa, the director of news and information research at Pew Research Center, in an interview. You can expect to pay around $52,444 per year for a help desk engineer, as this is the median yearly salary nationally. If you’re hiring for contract work or on a per-project basis, hourly rates for help desk engineers in the US typically range between $17 and $35 an hour. We also offer free resources to allow you to practice or pursue any of your ideas in the virtual workspace.


Another quality every help desk technician should possess is the ability to pay attention to detail. This goes hand in hand with analytical thinking and involves listening to your end user intently to find clues as to why they are having a technical problem, then homing in on and exploring the details that stand out to you. When IT pros choose to be patient with themselves as well as with others, they are better able to quickly get to the bottom of issues and find solutions. Being willing to learn is one of the most critical qualities of an exceptional help desk technician.

how to become a help desk engineer

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